After sales
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IF A DEVICE NO LONGER WORKS

 

 

 

WHAT'S THE COST ?
 

Tout est gratuit si l'appareil est encore sous garantie. Si l'appareil n'est plus sous garantie, un devis vous sera envoyé après diagnostic.

 
 

HOW MUCH TIME DOES IT TAKE ?
 

The average processing time is5 working days from receipt in our workshops.

 
 

 

Return of an unwanted article

In accordance with Article L.121-16 and following of the Consumer Code, the buyer has 15 working days to return the product to us at his expense.

 

 

1/ Return your package to us

 (at SORDALAB, 15 avenue des grenots, 91150 Etampes - Service retour)

The item must be returned in its original packaging, unused and without markings.
The shipper must ensure that it uses appropriate packaging and protections. Put the item in its original box and put it in another shipping box. Do not directly stick a shipping label on the box of the returned item.
The returned items are the responsibility of the shipper during transport. Any item damaged during the return transport will not be exchanged or refunded.
The returned items are the responsibility of the sender during transport; any item damaged during the return transport will not be exchanged or refunded.

 

 

2/ You MUST attached to the package the photocopy of your delivery slip (DS), as well as the return card which

is in your package

Download the return form

 

3/ After checking the goods, you will receive a credit

 

 

1/  Return your package to us

(at SORDALAB, 15 avenue des grenots, 91150 Etampes - Service retour)
The item must be returned in its original packaging, unused and without markings.
The shipper must ensure that it uses appropriate packaging and protections. Put the item in its original box and put it in another shipping box. Do not directly stick a shipping label on the box of the returned item.
The returned items are the responsibility of the shipper during transport. Any item damaged during the return transport will not be exchanged or refunded.
The returned items are the responsibility of the sender during transport; any item damaged during the return transport will not be exchanged or refunded.

 

2/ You MUST attached to the package the photocopy of your delivery slip (DS), as well as the return card which is in your package

 

Download the return form

3/ After checking the goods, you will receive a credit

 
 
 

 

 

MICROSCOPES MAINTENANCE 

 

 

 

 

WARRANTY

 

The after-sales service is one of the great strengths of our company; we have a unique design based on a single goal: the satisfaction of our customers.

 

RETURN OF MATERIALS

 

In the event of receipt of damaged equipment or in the event of a malfunction during the warranty period, our team of 3 people (2 technicians and 1 administrative assistant) is at your disposal to provide you with a solution to your problem as soon as possible.
 

 

FREE ONSITE TECHNICAL ASSISTANCE

 

 

In the event of a technical question or difficulties encountered when using the equipment, our scientific consultants travel to institutions free of charge if questions cannot be answered by telephone.

 

They diagnose and solve the problem, provide technical advice to avoid breakdowns and take care of recovering and exchanging damaged equipment.

 
 

 

 

FREE HOTLINE ASSISTANCE 

 

(prix d’un appel local depuis un poste fixe)

Two technicians (a biologist and a physicist) specialised in the use of our scientific materials are at the disposal of teachers 5 days out of 7 for any technical advice on the use of these materials or for any advice on how to carry out practical work.

A question, a problem, some advice?

No questions will remain unanswered.

 

 

 
 
 
 
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